Problems accessing your account

If you are experiencing difficulties accessing your Innovamat account, don't worry, we are here to assist you. The following are some of the most common issues and how you can resolve them:

1. Incorrect Email:

• Make sure the email you are entering is the same one you used when registering with Innovamat.
  Verify that there are no typographical errors in the email address.

2. Incorrect Password:

• If you are certain that the email is correct, ensure that the password is entered correctly. Passwords are case-sensitive, so double-check that the letters are in the proper format.
• If you've forgotten your password, you can use the "Forgot Password?" option on the login page to reset it.

3. Wrong location:

• Make sure the location that you've chosen is the one that your school belongs to:

4. Account Lockout:

• If you've attempted to access your account multiple times with an incorrect password, your account may be locked for security reasons. Recover your password or contact our technical support to unlock your account.

5. Nonexistent User:

• Make sure you are using the correct username. Check for typographical errors and ensure you are using the exact username you registered with.

If you've gone through all these steps and still have trouble accessing your account, please don't hesitate to contact our support team at [e-mail]. We'll be happy to assist you in resolving any issues you may encounter and ensure you can access your Innovamat account again!